Plain terms for every repair: if we cannot fix it you pay nothing for the repair, repairs carry a 30-day warranty, and diagnostics are free.
We find the problem at no cost and explain it in plain English.
Straightforward hourly rates. You approve the cost before work starts.
If we cannot fix it, you pay nothing for the repair. Repairs carry a 30-day warranty.
Call 415-685-3283 Text us Get a free quote
Local visits have no travel fee. A flat travel fee applies only to farther Bay Area locations, and bridge tolls are added at cost. Always quoted before we drive.
No fix, no charge
We diagnose every computer, laptop or network problem for free, explain what we found and give you a plan and a cost before any work starts. If we cannot fix the problem, you pay nothing for the repair. The only possible charges are a travel fee for farther locations and any bridge tolls, both quoted before we drive.
30-day warranty on repairs
If the same issue we repaired comes back within 30 days, we will fix it again at no cost to you.
The warranty does not cover new damage, liquid damage, or a different problem from the one we repaired.
Parts and materials
- Unused parts returned in their original condition within 14 days are refundable.
- Parts that have been opened or installed follow the manufacturer's own warranty.
How estimates work
Because our work is billed by the hour, an estimate is our best judgment of how many hours the job will take, priced at your rate: $45 to $100 per hour, depending on how specialized the work is. It is not a fixed price. Your final cost is the hours actually worked plus any parts, and we always check with you before going over the estimate.
- Diagnostics are free, so you always know what is wrong before you decide.
- An estimate is valid for 14 days, because parts prices change.
- We do not take a deposit. If we cannot fix it, you pay nothing for the repair.
How to make a claim
Call or text 415-685-3283 or email support@davidsupport.com, and keep your invoice or receipt, which shows the date and the work done. See also our computer and laptop repair services and small business IT support.
Frequently asked questions
What if you cannot fix it?
Then you pay nothing for the repair. The only possible charges are the travel fee for farther locations and any bridge tolls, both quoted before we come.
How do estimates work?
We estimate the hours the work should take, priced at $45 to $100 per hour depending on how specialized it is. An estimate is not a fixed price: your final cost is the hours actually worked plus any parts, and we check with you before going over the estimate. Estimates are valid for 14 days, and we do not take a deposit.
How long is the warranty on a repair?
30 days. If the same issue returns within 30 days of the repair, we fix it again at no cost.
Does the warranty cover a new problem?
No. It covers the issue we repaired. New damage, liquid damage and a different problem are not covered, though we are happy to diagnose them for free.
